Shipping policy

SoftGrip — Shipping Policy

Last updated: 22 july 2026

Where we ship

We currently ship within the United States only and selected countrys

Order processing

Orders are processed within 3–5 business days after your payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.

During promotional periods or high-demand seasons, processing may take slightly longer. If that happens, we'll email you.

Delivery time

Once your order has been processed and shipped, delivery typically takes 8–12 business days. 

Total estimated time from order to doorstep: 11–17 business days.

Our products ship from an overseas fulfillment partner, which is why delivery takes longer than domestic-only retailers. We'd rather be upfront about this than surprise you after checkout.

Shipping cost

Shipping is free on all orders. No minimum purchase, no hidden handling fees at checkout.

Order tracking

You'll receive a confirmation email with a tracking number as soon as your order ships.

Please note that tracking information can take 2–4 days to show its first scan after you receive the number. This is normal and does not mean your package is lost or missing.

Delays

All delivery times are estimates, not guarantees. Customs processing, carrier backlogs, severe weather, and holiday volume can occasionally push delivery beyond our estimated window.

If your order hasn't arrived within 25 business days of your order date, contact us at softgrip.services@gmail.com with your order number and we'll investigate on your behalf.

Lost or damaged packages

If your tracking shows delivered but you haven't received your package, please check with your household, neighbors, and building management first, then contact us within 7 days of the delivery scan.

If your item arrives damaged, email us at softgrip.services@gmail.com with photos of the product and packaging as soon as possible. We'll replace it or refund you in full, and you won't pay return shipping.

Incorrect addresses

Please double-check your shipping address before completing checkout. We can only update an address if your order has not yet shipped — contact us immediately at softgrip.services@gmail.com if you spot an error.

Packages returned to sender due to an incorrect or incomplete address can be reshipped at [CUSTOMER'S / OUR] expense.

Split shipments

If you order multiple items, they may arrive in separate packages and on different days. You'll receive separate tracking numbers where this applies. This is not an error — your full order is on its way.

Customs, duties and taxes

For orders shipped within the United States, any applicable duties are covered by us. You will not be asked to pay additional customs fees on delivery.

Cancellations

You can cancel your order for a full refund any time before it ships. Once your order has shipped, our standard 30-day return process applies see our Refund Policy 

Questions

Email us at softgrip.services@gmail.com with your order number and we'll respond within [1–2] business days, Monday through Friday.